This Privacy Policy describes how Saber West LLC and its DBA Saber West Limo & Bus Service ("Saber West," "we," "us," or "our") collects, uses, discloses, and protects your information when you use our website, book transportation, or communicate with us by phone, email, SMS, or WhatsApp.
1. Information We Collect
We may collect the following categories of information:
- Identity and contact data: name, phone number, email address, and billing information.
- Booking and trip data: pickup and drop-off locations, dates, times, passenger count, luggage details, flight information, vehicle preferences, and special instructions.
- Communication data: call records, SMS messages, emails, and WhatsApp messages related to bookings and customer support.
- Technical and usage data: IP address, browser type, device information, pages visited, and cookie identifiers where applicable. See our Cookie Policy.
- Consent records: records of SMS, marketing, and cookie preferences you provide to us.
2. Lawful Bases for Processing (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process personal data on the following bases:
| Purpose | Lawful basis |
|---|---|
| Providing and managing transportation services | Performance of a contract |
| Dispatch coordination, billing, and customer support | Performance of a contract; legitimate interests |
| Service-related SMS and transactional communications | Consent; performance of a contract |
| Website security and essential functionality | Legitimate interests; legal obligation |
| Analytics to improve our website | Consent (where required) |
| Legal, tax, and regulatory compliance | Legal obligation; legitimate interests |
3. How We Use Your Information
We use your information to:
- Provide, schedule, and manage transportation services.
- Send booking confirmations, updates, receipts, and service reminders.
- Respond to inquiries and provide customer support.
- Improve our website, dispatch processes, and service quality.
- Protect against fraud, misuse, and security incidents.
- Comply with applicable legal and regulatory obligations.
4. SMS and Communication Consent
By submitting your phone number and opting in through our website or booking process, you consent to receive SMS and/or voice communications related to booking confirmations, appointment reminders, billing notifications, and customer support from Saber West. We use secure communication platforms, such as RingCentral, to deliver these messages.
- You may opt out of SMS at any time by replying STOP.
- For help, reply HELP or call (908) 838-0792.
- Message frequency may vary. Message and data rates may apply.
Mobile numbers and SMS consent collected for service communications will not be shared with third parties or affiliates for their independent marketing purposes.
5. Sharing of Information
We do not sell, rent, or trade your personal data. We may share information only as needed to operate our business:
- Service providers: trusted vendors that support communications, payments, dispatch, IT hosting, and operations under contractual confidentiality and data-protection obligations.
- Legal requirements: when required by law, court order, or governmental request, or to protect rights, safety, and property.
- Business transfers: in connection with a merger, acquisition, restructuring, or asset sale, subject to appropriate safeguards.
6. International Transfers
Saber West is based in the United States. If you access our services from outside the U.S., your information may be processed in the U.S. or other countries where our service providers operate. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms for cross-border transfers.
7. Data Retention
We retain personal data only as long as necessary for the purposes described in this policy:
- Booking and trip records: typically up to 7 years for accounting, tax, and dispute resolution purposes.
- Customer communications: generally up to 3 years after the last interaction, unless a longer period is required by law.
- SMS and marketing consent logs: retained for as long as consent is active and for a reasonable period thereafter to demonstrate compliance.
- Cookie consent preferences: stored locally in your browser as described in our Cookie Policy.
8. Data Security
We implement administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, but we work to protect your data using industry-appropriate practices.
9. Your Rights
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data, subject to legal and contractual exceptions.
- Request restriction of or object to certain processing activities.
- Request data portability where applicable.
- Withdraw consent at any time where processing is based on consent.
- Opt out of direct marketing communications.
- Lodge a complaint with a supervisory authority. EEA residents may contact their local data protection authority. UK residents may contact the ICO. Other jurisdictions may have equivalent bodies.
To exercise these rights, contact us using the details below. We may need to verify your identity before responding.
10. Children's Privacy
Our services are not directed to individuals under 16, and we do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us and we will take appropriate steps to delete it.
11. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies before providing personal information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of our website or services after changes become effective constitutes acceptance of the updated policy where permitted by law.
13. Contact Us
For privacy questions or data subject requests, contact:
- Email: info@saberwest.com
- Phone: (908) 315-9255
- Address: 201 Evans Ave, Piscataway, NJ 08854, United States
Related documents: Terms & Conditions ยท Cookie Policy